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Responsibilities

Your Tasks

Customer Success Manager is a key position at Truckonline.

Our mission is to provide impeccable support and service.

As a CSM, you are the primary point of contact for our clients and the key to the success of our mission. You lead the deployment of our solution, optimize its use, identify opportunities for additional sales, and encourage clients to adopt new services. You help clients achieve the best return on investment with our solution.

You’ll be working in a highly technical environment (IoT devices, vehicle technical data, European social regulations for transportation, French regulations, etc.) that will satisfy your desire to learn.

What you'll do at Truckonline:

• Deployment Management and Monitoring

Work with the client to plan the various stages of the solution's deployment.

Oversee the deployment of the solution: install devices, assess customer needs and configure the solution accordingly, monitor adoption and best practices, provide training and usage guidance, etc.

Explain and demystify complex technical topics for the customer: retrieval of vehicle technical data (FMS), tachograph issues, limitations and prerequisites, etc.

Ensure rigorous monitoring of milestones, anticipate potential roadblocks, and ensure maximum user satisfaction.

• Customer Loyalty and Growth

Maintain and develop relationships with key contacts at our clients.

Help the customer achieve the best possible ROI from our business management solution by understanding how they use it and their business needs.

Identify opportunities for additional sales in order to meet growth targets.

Conduct personalized periodic reviews with your clients to ensure they are getting the most out of the solution.

Identify early warning signs of attrition and implement an action plan to address them (target attrition rate of less than 2%).

Ensure that all customer-related tasks (change requests, support, etc.) are completed successfully

• Mentoring & Internal Synergy

Provide the Product team with useful information to help improve the solution with a view to creating value.

Support the CSM team in developing their skills by sharing your methodologies and best practices.

Work closely with the Support team on an ongoing basis to streamline the handling of complex cases and resolve escalated incidents.

• Regulations & Reporting
  • Monitor industry and regulatory developments
  • Steer business operations through regular reporting on key customer experience metrics.

Skills required

You're used to robust software architectures, but you're looking for the direct impact and user-friendliness of a small business with 26 employees, combined with the financial strength of a company with 100 employees.

• You have solid experience working as a CSM at a major software company
• You know how to define and implement deployment and customer support plans
• You have excellent interpersonal skills
• You know how to organize yourself and set priorities.
• You are able to understand complex regulations and how they are applied.
• You are able to master the ins and outs of a software program
• Soft Skills: Compassionate leadership, teaching skills, energy, and a strong team spirit.
• You speak English in a professional setting.

You don't have to check all the boxes. We encourage you to apply if you think you can excel in this role.

Training

A degree equivalent to five years of higher education (Engineering, Business School, or Master's in Computer Science or Project Management)

What We Offer 

In a work environment at the foot of the mountains in Voiron, you'll find the following at our company:

• Between 40 and 50k€ gross annual base salary (determined based on your profile and experience).
• Profit-sharing bonus plus other possible bonuses based on performance.
• 1 day of remote work per week.
• An environment focused on innovation, the integration of new technologies (AI), and team cohesion.

Recruitment Process

A 30-minute call to confirm that your application aligns with our job opening.

An interview with the director of operations.

An interview with the executive.

Responsibilities

Your role and impact

As a Frontend Software Development Engineer at Truckonline, you will play a key role in the development of our SaaS and mobile solutions, handling approximately 10 million IoT messages daily and tens of thousands of user connections weekly. 

You will help to provide intuitive, high-performance, and simple user interfaces that synthesize large amounts of data.

Your responsibilities

As a frontend development engineer in a team of eight people (frontend, backend, and QA), your main responsibilities will be:

• Develop and maintain the front-end of our web applications (Angular 19);
• Develop and maintain the front-end of our mobile applications (Ionic/Angular 19);
• Work on performance to provide a fast interface despite the amount of data;
• Maintain impeccable service quality;
• Collaborate with the Backend, Product, and Project teams;
• Produce high-quality documentation;

Skills required

You have a solid grasp of front-end basics: HTML, CSS. You are thoroughly familiar with the development languages primarily used in front-end development: JavaScript, TypeScript.

You have a good knowledge of Ionic-type tools for mobile development.

You are familiar with interface development in Angular and have good expertise in this framework.

You are particularly committed to code quality, unit test quality, and end-to-end test quality. You are familiar with a framework such as Playwright for end-to-end testing.

You have a solid foundation in computer science: algorithms, networks, protocols, design patterns, etc.

You are familiar with CI/CD tools and Git.

You communicate easily and clearly and share your energy with the team.

You are pragmatic and know how to choose the right solution for a given problem without being dogmatic. 

You have sufficient command of English to communicate in a professional setting.

You enjoy understanding customer challenges and providing effective solutions to their problems.

The technical context

We develop SaaS and embedded solutions to provide the transportation and logistics industry with information relevant to their business.

Our software tools process around 10 million IoT messages per day from our embedded hardware. Our goal is to display the business information our customers need and provide them with simple, real-time, high-performance interfaces.

Our technical ecosystem primarily uses: 

For languages and environments:

• Java (Jakarta EE, latest version)
• Angular 16 
• Ionic

For middleware:

• Apache Kafka for event stream management
• Rabbit MQ for connecting to embedded devices
• Cassandra for storing time series data and other data
• MySQL for relational data storage

For Cloud and Ops:

• AWS 

For tools:

• Jira
• GitLab
• SonarQube
• NewRelic

We place great importance on the quality of our service, both in terms of availability (with a target of over 99.9%) and in terms of support and customer relations in general.

Training

You have 2 to 10 years of experience in a similar position.

Benefits 

• Incentive bonus of up to 1.5 times gross salary
• Value sharing bonus once a year (linked to company results)
• Teleworking possible
• Young and dynamic work environment
• Our premises are located in the heart of the Isère mountains and offer a pleasant living environment.